Resiliency and Business Transformation in the Housing Sector

This report is part of a larger, CMHC-SCHL funded research project conducted by Civida that explored resiliency through business transformation for housing providers and developed practical materials to understand, measure, and improve resiliency for housing providers and their staff. Overall, this project is intended to support:

• housing providers and their staff to become more sustainable and resilient.
• successful business transformation for housing providers in the face of these ongoing sector challenges.

In addition to the toolkit, the project team developed two detailed research reports. The first report explores how the concepts of resiliency, business transformation, organizational culture and change management can be understood and applied in the housing sector. The second report describes developing a framework for measuring and evaluating resiliency.

This project was led by Civida and a team of researchers, subject matter experts and research assistants.

This toolkit is designed to help housing providers understand, assess and improve the resiliency of your employees and organization. The toolkit contains a series of activities that you can use to engage your staff to understand, measure and build resiliency in your organization. We have built the toolkit to accommodate for remote or in-person engagement, as well as options for all-staff workshop, activities to use as part of regular team meetings, and instructions for individual, self-led activities.

• Part 1 of the toolkit describes what resiliency is and why it is important for housing providers to understand.
• Part 2 of the toolkit describes key resiliency indicators and some ways to measure resiliency. You can use the measurement tools we describe to regularly measure changes in resiliency and to help staff engage in building their resiliency capacity.
• Part 3 of the toolkit describes activities to improve and support resiliency, including a facilitation guide, worksheets, videos and other activities.

Questions?  Please contact us at [email protected].