About This Research

This report is part of a larger, CMHC-SCHL funded research project conducted by Civida that explored resiliency through business transformation for housing providers and developed practical materials to understand, measure, and improve resiliency for housing providers and their staff. Overall, this project is intended to support:

  • housing providers and their staff to become more sustainable and resilient.
  • successful business transformation for housing providers in the face of these ongoing sector challenges.

In addition to the toolkit, the project team developed two detailed research reports. The first report explores how the concepts of resiliency, business transformation, organizational culture and change management can be understood and applied in the housing sector. The second report describes developing a framework for measuring and evaluating resiliency.

This project was led by Civida and a team of researchers, subject matter experts and research assistants.

How to Use This Toolkit

This toolkit is designed to help housing providers understand, assess and improve the resiliency of your employees and organization. The toolkit contains a series of activities that you can use to engage your staff to understand, measure and build resiliency in your organization. We have built the toolkit to accommodate for remote or in-person engagement, as well as options for all-staff workshop, activities to use as part of regular team meetings, and instructions for individual, self-led activities.

  • Part 1 of the toolkit describes what resiliency is and why it is important for housing providers to understand.
  • Part 2 of the toolkit describes key resiliency indicators and some ways to measure resiliency. You can use the measurement tools we describe to regularly measure changes in resiliency and to help staff engage in building their resiliency capacity.
  • Part 3 of the toolkit describes activities to improve and support resiliency, including a facilitation guide, worksheets, videos and other activities.

Questions?  Please contact us at [email protected].

Resiliency Toolkit - Introduction

This toolkit is intended to describe, measure, assess and support resiliency in the context of business transformation. This section provides an overview of how to use the toolkit and its different components.


Resiliency Toolkit - Part 1

The information in this section will help you understand resiliency, how it applies to your organization and/or staff, and why resiliency  is an important concept for you to measure and support as your organization engages in business transformation and change.


Resiliency Toolkit - Part 2

The information and tools in this section will help you decide how and when to measure resiliency in your organization. It outlines some key areas to measure and why they are connected to resiliency.


Resiliency Toolkit - Part 3

The information and tools in this section will help you improve resiliency in your organization.


Worksheet 1

Use this worksheet as indicated in the Resiliency Toolkit Part 3: Improving Resiliency.


Worksheet 2

Use this worksheet after watching Video 2: Resilient Mindsets and Behaviours and/or as indicated in the Resiliency Toolkit Part 3: Improving Resiliency.


Worksheet 3

Use this worksheet after watching Video 2: Resilient Mindsets and Behaviours and/or as indicated in the Resiliency Toolkit Part 3: Improving Resiliency.


Full Report: Understanding the Relationship between Resiliency and Business Transformation in the Context of the Changing Housing Sector


Full Report: Reflecting on Resiliency and the Housing Sector: How and Why to Measure and Develop Resiliency


Supplementary Videos

Video 1: Introduction

Video 2: Resilient Mindsets and Behaviours

Video 3: Problem Solving

Video 4: Decreasing Stress Through Communication

Video 5: Encouraging Contribution Through Communication

Video 6: Wrap Up

More Resources

  • Canadian Housing and Renewal Association (CHRA) Webinars
    • Offers many development opportunities for housing professionals.
  • Canadian Mental Health Association (CMHA) Tool Kit
    • A great toolkit for building individual resiliency.
  • Emotional Intelligence
    • Daniel Golemen’s personal website – a well known expert in emotional intelligence. It includes links to some emotional intelligence assessment resources as well as his podcast.
  • Five Science-Backed Strategies to Build Individual Resilience
    • Outlines five strategies to build your individual resilience that are all back by research.
  • Housing Partnership Canada
    • Helpful to understanding current trends in non-profit housing in Canada. Especially of interest are the two reports on business transformation in the housing sector.
  • Liberating Structures
    • Great website with facilitation tips and activities to help teams engage with one another and improving community.
    • Some of the activities that are especially useful for the context of affordable housing and resiliency include:
      • Nine Whys
      • Wicked Questions
      • Appreciative Interview
      • User Experience Fishbowl
      • What I Need From You
      • Troika Consulting
  • Meditation Introduction
    • Provides an excellent primer on understanding and adopting meditation practices. Some of the short beginner videos could be used to open meetings or be shared with staff as a resource.
  • Remote Associates Test
    • A test of creative potential. Each RAT question presents three cue words that are linked by a fourth word, which is the correct answer. A typical person can solve most of the items marked as “Easy”, about half of the “Medium” ones, and few of the hard ones.
  • Resilient Routines
    • Website of a researcher on habits. There are many useful resources here such as a flowchart to break and create habits, and some videos that can be used in staff meetings or shared.


We gratefully acknowledge the support of CMHC-SCHL to complete this research.

This toolkit is based on two-hour workshops that the project team developed and piloted with two housing providers in Canada. We thank the housing providers for participating in this research and supporting the development of this material.

Notice to Readers

Civida has undertaken this research as a part of its research program into social and affordable housing. The greatest care has been taken to confirm the accuracy of the information contained herein. However, no responsibility is accepted by the authors, Civida, or the funders for the accuracy or omission of any statement, opinion, advice or information in this publication. The views expressed in this publication do not necessarily represent those of any individual contributor, Civida, or the funders.