We are here to serve you
General Inquiries and Applicants for All Programs:
- By phone: 780-420-6161
- By email: [email protected]
- In person: Schedule an appointment through our appointment calendar
Looking for more information? Our Application FAQ page may have the answers you need.
Benefit Recipients:
- Email: [email protected]
Looking for more information? Our Benefits FAQ page may have the answers you need.
Tenants:
- By calling, emailing, or visiting your District Office. Please visit our District Office information page to find the location closest to you.
Looking for more information? Our Tenant FAQs page may have the answers you need.
Our Location
Main Office
10232 – 112 Street NW
Edmonton, Alberta
T5K 1M4
Phone: 780-420-6161
Fax: 780-426-6854
Times:
Monday: Closed for in-person appointments.
Tuesday: 8:30 a.m. to 4 p.m.
Wednesday: Closed for in-person appointments.
Thursday: 8:30 a.m. to 4 p.m.
Friday: 8:30 a.m. to 4 p.m.
We are closed on statutory holidays.
Please note:
The office is closed for in-person appointments on Mondays and Wednesdays. You can connect with a Customer Success Advisor virtually, by phone or email from Mondays to Fridays (8:30 a.m. – 4 p.m.).
We look forward to connecting with you.
Contact your District Office
- To submit a maintenance request (for example: the fridge is not working, or the oven stove is broken)
- For your annual home inspection
- To report pests
- To report garbage, graffiti, safety hazards, or cleanliness issues
- For rent adjustments or other rent arrangements
- To request snow and ice removal
- For your Annual Income Review
- To receive or hand over your key when moving-in or moving-out
- To inquire about move-in and move-out inspections
After Hours Contact
If you need help outside of business hours, we are still available to help. If you experience an urgent issue, or require immediate assistance after business hours, please call 780-420-6161.
In Case of Emergency
If you are in an emergency situation where you or someone around you is in immediate danger, such as fire, medical emergencies, crimes in progress or safety concerns, please call emergency responders at 911.
Report a Serious Incident to Civida
Report an event or circumstances occurring on Civida property that could, or do result in harm or damage to people, buildings or items. This includes near-miss events, property damage, flood, fire, violence and injuries.
Who should report a serious incident?
Anyone can report a serious incident, including:
- Civida Contractors
- Civida Tenants/Customers, their Visitors, and Members of the Public
Translation Support
Civida is committed to helping you access affordable housing. This includes providing services in a language that best meets your needs. Civida offers all in-person and over the phone visits with interpretation services in over 200 languages.