Civida is committed to helping you access affordable housing. This includes providing services in a language that best meets your needs. As of September 1, 2022, Civida offers all in-person and over the phone visits with interpretation services in over 200 languages.
We're here for you
Our main office business hours have changed. Effective February 15, 2023, our hours will be:
Monday: 8:30 a.m. to 4 p.m.
Tuesday: 8:30 a.m. to 4 p.m.
Wednesday: 12 p.m. – 4 p.m.
Thursday: 8:30 a.m. to 4 p.m.
Friday: 8:30 a.m. to 4 p.m.
We are closed on statutory holidays.
We serve customers:
- Through our call centre: 780-420-6161
- By emailing our main office: [email protected]
- By appointment at our main office downtown: https://civida.ca/make-an-appointment/
- By walk-in visits to our main office during regular business hours, Monday to Friday (effective October 3, 2022)
- By calling, emailing or visiting one of our 8 district offices.
10232 – 112 Street NW
Northeast Edmonton Office
14017 Victoria Trail, C5 Hub Building
Times: 9 a.m. – 4 p.m.
A: Parkdale ONE, 8315 113 Ave NW (view Google map)
B: Melcor Village, 10350 95 St NW (view Google map)
C: Ormsby Place II, 6250 180 St NW (view Google map)
D: Duggan, #4 3716 105 St NW (view Google map)
E: Lee Ridge I, 549 Millbourne Road East (view Google map)
F: Lorelei VI, 16217 103 St NW (view Google map)
G: Belmont I, 13637 40 St NW (view Google map)
H: Londonderry, 14544 72 St NW (view Google map)
Times: (all district offices): Monday (1 p.m. – 4 p.m.), Tuesday (8:30 a.m. – 12 noon), Thursday (1 p.m. – 4 p.m.) and Friday (8:30 a.m. – 12 noon)
After hours process
If you need help outside of business hours, we are still available to help. Paladin Security is our partner in safety & security for all of our buildings. They are available to assist in emergencies after regular business hours during the week and over the weekend.
If you experience a problem after business hours, call 780-420-6161. You will be redirected to the Paladin Security line. They will help figure out if it is necessary to send a contractor or security staff. If it is not an emergency, you will be advised to contact your District Office the next business day.
In case of emergency
If you are in an emergency situation where you or someone around you is in immediate danger, such as fire, medical emergencies, crimes in progress or safety concerns, please call emergency responders at 911 at any time.
If someone is injured or passes away in your home, call your District Office or the After-Hours line as soon as possible. If you’re experiencing a maintenance emergency, please call your District Office during regular business hours. If the emergency is after hours, call the After-Hours line at 780-420-6161.
If you have a problem with your home, call your District Office or the After-Hours line.
Emergencies can include:
- Loss of heat
- Loss of water
- Loss of power
- Significant plumbing leaks
- Flooding or sewage backup
- Natural gas smell
- Alarms (fire, smoke alarm)
- Elevator problems
- Something that causes important equipment to fail (i.e., fridge, stove)
- Blood or other body fluids on site
- Broken doors
- Broken locks
- Broken windows
- Tenant locked out
- Break in