Translation support

Civida is committed to helping you access affordable housing. This includes providing services in a language that best meets your needs. As of September 1, 2022, Civida offers all in-person and over the phone visits with interpretation services in over 200 languages.

We're here for you

Our business hours are:

Monday – Friday: 8:30 a.m. to 4 p.m.

We are closed on statutory holidays. Please note that over the holidays, we will be closed from Monday, December 26, 2022 – Monday, January 2, 2023.

We serve customers:

Main Office

10232 – 112 Street NW
Edmonton, Alberta, Canada
T5K 1M4

Phone: 780-420-6161
Fax: 780-426-6854

Northeast Edmonton Office

14023 Victoria Trail, Ubuntu Building
Edmonton, Alberta, Canada
T5Y 2B6

Dates: December 1, 8 and 15
Times: 9 a.m. – 4 p.m.

Site Managers for your building are available Monday to Friday, 8 a.m. to 6 p.m.

After hours process

If you need help outside of business hours, we are still available to help. Paladin Security is our partner in safety & security for all of our buildings. They are available to assist in emergencies after regular business hours during the week and over the weekend.

If you experience a problem after business hours, call 780-420-6161. You will be redirected to the Paladin Security line. They will help figure out if it is necessary to send a contractor or security staff. If it is not an emergency, you will be advised to contact your Site Manager the next business day.

The after-hours emergency line (780-420-6161) is in effect: 

  • Monday – Thursday: 4 p.m. to 8:30 a.m. the next day 
  • Over the weekend: Friday at 4 p.m. to Monday at 8:30 a.m. 
  • On statutory holidays and while our office is closed over the holiday season. 

In case of emergency

If you are in an emergency situation where you or someone around you is in immediate danger, such as fire, medical emergencies, crimes in progress or safety concerns, please call emergency responders at 911 at any time.

If someone is injured or passes away in your home, call your Site Manager or the After-Hours line as soon as possible. If you’re experiencing a maintenance emergency, please call your Site Manager during regular business hours. If the emergency is after hours, call the After-Hours line at 780-420-6161.

If you have a problem with your home, call your Site Manager or the After-Hours line.

Emergencies can include:

  • Loss of heat
  • Loss of water
  • Loss of power
  • Significant plumbing leaks
  • Flooding or sewage backup
  • Fire
  • Natural gas smell
  • Alarms (fire, smoke alarm)
  • Elevator problems
  • Something that causes important equipment to fail (i.e., fridge, stove)
  • Blood or other body fluids on site
  • Broken doors
  • Broken locks
  • Broken windows
  • Tenant locked out
  • Break in