Make an appointment for the Civida Main Office (downtown)
At this time, we are unable to accommodate drop-in visits. For assistance, please email us at [email protected] or book an appointment.
We look forward to connecting with you.
You may choose between:
1. In-Person Appointment: Visit Civida’s Main Office.
2. Video Call Appointment: Meet with a Civida Customer Success Advisor by video call
Select a date and time through our appointment calendar below. If you have any questions, please contact us at [email protected] or 780-420-6161.
Who Should Book an Appointment?
You need to book an appointment when:
- You require extra support and cannot be served over the phone
- You are unable to access your file information in the self serve portal
- You require an interpreter to support you during your visit
- You work for an agency and supporting your clients
You can drop off documents at anytime via the drop box outside the Main Office, send by email to [email protected], or mail to: Civida, 10232 – 112 Street NW, Edmonton, Alberta, T5K 1M4.
For Video Call Appointments:
- Once your appointment is scheduled, you will receive a link via email or text, depending on your preferred method. If you choose email, please check your spam folder if you don’t see the link.
- To join the video call, please make sure to click the meeting link sent to you at the scheduled time.
- A Customer Success Advisor will join you at the scheduled time.
- Join the call to have your questions answered.
- When booking, please indicate if you require a translator and specify the language so arrangements can be made in advance.
- If you do not join at the scheduled time, we will attempt to contact you via video or phone. If you are unreachable, there is a 15-minute grace period before the appointment is canceled.