Tenant Satisfaction Survey

Civida wants to provide the best service possible to tenants. To help achieve this goal, Civida has contracted Advanis, an independent consulting firm, to conduct a tenant satisfaction survey by phone.

From July 12 – August 4, a representative from Advanis will call a random selection of 500 Civida tenants. They will ask about your level of satisfaction, needs, expectations in relation to your home, maintenance experience and your quality of life, among other questions. If you have call display on your land line home phone, the call display will read Civida Survey. If the representative calls your cell number, the number 866-447-7495 will appear on your cell phone screen.

When the Advanis representative calls, you will be asked if you want to participate.  Your participation is voluntary. The interview will take just 15 minutes to complete. If it is not a convenient time, the representative will arrange a convenient time to call you back.

Your input is valuable to Civida.  Your individual answers will not be shared with anyone.  No names will be used and no personal information will be collected.  Your answers will be put together with the answers of others to ensure anonymity.

Thank you in advance for your time to participate in this very important tenant satisfaction survey from Civida.

If you have any questions about the survey, please contact us at: [email protected] or 780-420-6161